What Our Home Rekey Service Actually Involves
Rekeying is the process of reconfiguring the internal pin tumblers inside a lock cylinder so that the old key no longer works and a freshly cut key is required. It is not the same as replacing the entire lockset, and in most cases it is far more practical when the lock hardware itself is in good condition. Our technicians carry a full inventory of pins, springs, and key blanks for the most common residential lock brands — including Schlage, Kwikset, and a range of mortise lock systems — so the work is completed on-site, usually within minutes per lock. A mortise lock, which is commonly found on older Charlotte homes with traditional door frames, requires a slightly different process than a standard cylindrical knob lock, and our team is experienced with both formats as well as deadbolts, lever-set locks, and multi-point locking systems.
When you call for a home rekey, we begin with a walkthrough of your entry points: front door, back door, side-entry garage door, any interior doors you want keyed, and auxiliary locks like padlocks on gates or storage areas. We count the cylinders, note the lock types — paying particular attention to whether any door uses a mortise lock or a door knob lock that may need specialty pins — and then provide you with an exact, confirmed price before a single tool is picked up. That up-front quote is not an estimate; it is the number you will pay. Nothing changes between the quote and the invoice.